Contact us
General electrical and mechanical enquiries
For more information about TestSafe Australia and the services we offer, please contact us.
Online: Enquiry form
Phone: +61 (2) 4724 4900
Email: testsafe@safework.nsw.gov.au
Postal address:
PO Box 592
Richmond
NSW 2753
Australia
Street address:
919 Londonderry Road
Londonderry
NSW 2753
Australia
Office hours: 8.30am to 4.30pm Monday - Friday
Stores hours: 8.30am - 4.00pm
Chemicals analysis laboratory
Use this information to contact our laboratory:
Online: Enquiry form
Phone: +61 (2) 9473 4000
Email: lab@safework.nsw.gov.au
Street address/postal address:
Level 2,
Building 1, 9-15 Chilvers Road
Thornleigh NSW 2120
Complaints and appeals
Complaints regarding our service and appeals on certification decisions will be addressed by TestSafe as soon as possible and an initial response will be sent to the complainant within three working days of receipt of the complaint or appeal.
All complaints and appeals are to be sent to testsafe@safework.nsw.gov.au with as much detail as possible including the job reference. All complaints will be treated confidentially, and there shall be no unfair treatment or negative impact on the customer arising out of the complaint or appeal.